Firehead Technical Writer accredited training course

Get to grips with technical writing through our accredited online training course.

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If you need a solid understanding of the basics of technical writing and the role of a technical author – or you’re just in need of a refresher – this affordable and accredited online training course is ideal. Run in conjunction with our training parter Cherryleaf, it teaches the basic skills, and provides an induction, for technical authors writing user documentation for technology and software products.

ISTC accreditationThe course content is accredited by the Institute of Scientific and Technical Communicators, the professional body for Technical Communicators in the UK. It is an independent assessment of the course’s quality.

Your assessments will be reviewed and you will receive a certificate at the end of the course.

What will I learn?

The course is organised around the technical documentation process and describes the skills you need in order to be a successful technical author. You will learn:

  • The purpose and value of technical documentation.
  • The entire documentation process: planning, writing, editing, indexing, and production.
  • The skills you need as a technical communicator.
  • How to work more efficiently by writing and designing your information in a structured, useful, usable and informed way.

Course outline and duration

There are 15 modules in total, which you can complete at your own pace over a period of 12 months. The course modules are delivered via the Web in small, manageable chunks. In total, there are three-and-a-half hours of presentation content and, with the exercises, each delegate will need to allocate around seven hours to complete the course.

Certificate and reviewed assessment

You send completed assessments to us for review and feedback. Once you’ve completed the assessments correctly, you’ll receive a certificate that is recognised by the ISTC, the professional body for professional communicators in the UK.

Who is this course for?

This course is for anyone who wants a solid understanding of technical writing basics, for example:

  • People considering making a career change to technical writing.
  • New technical authors.
  • People who are not professional writers but need to write instruction guides. For example: software engineers, programmers, scientists, technicians and process specialists.

It’s also a great refresher course for anyone coming back to technical authoring after a break and is ideal for graduate induction training.

Developed in conjunction with some of the leading technology companies in the UK, this technical writer induction course is focused on writers in the IT sector writing user documentation. It does not cover the specialist requirements for aerospace, railway and automotive documentation, nor does it cover how to write API documentation.


Delegates’ comments:

“There is something new to learn for most technical authors who are in the early stages of their career. Overall, I would say that the course did benefit me, and I can see myself revisiting parts of it in the future.” – Emma Worthington, ARM plc
“I would like to add that I have really enjoyed this brief introductory course and have already gained much from it. I attended a job Interview which included a written exercise where I had to jot down how I would go about designing and presenting information for the users of the service unit I was applying to. I could not believe my luck, it was as if the interviewer had designed it with the contents of this course in mind and as a result I got the job!” – Amber Angeles
“I thought it was an excellent course – very thought-provoking and useful. The exercises were enjoyable and really helped, far beyond simply reading from a book about the tasks involved in the job. And I greatly appreciate all your advice and support.”

Firehead’s online courses are carried out in conjunction with our training partner, Cherryleaf.

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Frequently Asked Questions

When does the course start and finish?
It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
You have access for 12 months.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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